Damai Lagoon Resort ★★★★★

Serene resort with nice view of the sea and nice pool

The kids pool was closed but there’s a shallow area at the big pool. The board games are not well maintained e.g carrom board was not smooth

food were so-so. i think not even the 5 star standards.

a bit pricey for the quality of the hotels. the only good is the beach is peaceful.

The staffs were very friendly The beach was located right next to the resort Good breakfast

The swimming pool floor was all slimy. The pool water was full of dead insects and leaves. The glass table placed at the room balcony was not mounted to its stand. When my child placed his hands on it, it just flipped and shattered.

Beautiful location with a nice beach and jungle in the background. Great pool.

The pillows were really smelly and had to be replaced.

We were able to hop to Damai beach for the ATV bike for free.Then riding the 3 wheel scooter was fun for my kid.Hospitality was great from the staffs.

There was an evening tea time being ready, but we were told just an hour before ended. So the time when we reached the venue, we only left about 40 minutes. Check in counters personnel should be more aware of the infos.

View

Not value for money Too expensive. 3rd person charged 270 with no bed offered till we requested and add another RM40

Its at end of the road in a very nice and special nature setting. Entrance, lobby and restaurants are brand new and in a nice style. The staff was welcoming, fun and friendly. The bath amenities are luxurious and the bathrobe is very nice. Also the beach is nice to take a small walk and swim.

The rooms are not as new as the main buildings, as eg there was no ventilation in our bathroom and it was not possible to shower without having the whole bathroom under water. Also, not all facilities were open yet and we think, that 18 EUR/person for the breakfast is too much for the offer.

Newly renovated beach resort. Staff were warm, helpful and welcoming. Rooms were clean, bright, bath amenities were from L'occitane which were nice touch. Room decor gave a sense of grandeur, with wooden furniture and golden embellishments. Room came with complimentary pastries and bread. High security as only hotel guests and no outsiders were allowed into the resort. Good selection at breakfast buffet spread. I liked that they gave my daughter a colouring sheet and colour pencils while waiting for dinner to be served. During my stay it was rather quiet maybe because during weekdays. Beach was nice, kayaking was free. Very peaceful and calm holiday spot if you are looking to escape from the busy hustle and bustle of life.

As the resort is still under ongoing renovations, do expect certain facilities to be unavailable (the children's swimming pool was closed during my stay). There are contractor workers around the resort doing the landscaping works etc. I wished there were more food choices on the all day dining menu. I found there wasn't much to do. But a few suggestions worth taking into consideration to make this place even better: 1. Children's playground, indoor playground, or children's clubhouse to keep young ones occupied 2. Complmentary capsule coffee machine in each room 3. More intagrammable photo areas 4. More areas to lounge and relax around the report (hammocks, bean bags, lounge chairs) Booking.com mentioned there was gym, spa and massage centre. But was not aware of it. Would be good if each room had a brochure/pamphlet of activities or facilities available at the resort. The resort's potential is quite promising. I hope when I come back in the future, it would be much improved.

Staff were friendly. Food was excellent

The executive lounge was closed on the 24th Dec, but otherwise was very good

The staff was very very friendly, the swimming pool was huge, and the views were stunning! The bed was super comfy and the television is amazing.

It's a huge resort but unfortunately there were only a few guests. When having breakfast and dinner, there were more employees than guests in the restaurant. We had dinner on 2 nights, the first night the food and service were great. The second night, they got our order wrong, and when we finally got our order, the food was cold. Also, we didn't see the waiter anymore after she took our order..... The resort has a lot of potential, but it doesn't show for the amount of money you pay. Staff is friendly, but the procedures and way of working need review and improvement.

Its at end of the road in a very nice and special nature setting. Entrance, lobby and restaurants are brand new and in a nice style. The staff was welcoming, fun and friendly. The bath amenities are luxurious and the bathrobe is very nice. Also the beach is nice to take a small walk and swim.

The rooms are not as new as the main buildings, as eg there was no ventilation in our bathroom and it was not possible to shower without having the whole bathroom under water. Also, not all facilities were open yet and we think, that 18 EUR/person for the breakfast is too much for the offer.

Newly renovated beach resort. Staff were warm, helpful and welcoming. Rooms were clean, bright, bath amenities were from L'occitane which were nice touch. Room decor gave a sense of grandeur, with wooden furniture and golden embellishments. Room came with complimentary pastries and bread. High security as only hotel guests and no outsiders were allowed into the resort. Good selection at breakfast buffet spread. I liked that they gave my daughter a colouring sheet and colour pencils while waiting for dinner to be served. During my stay it was rather quiet maybe because during weekdays. Beach was nice, kayaking was free. Very peaceful and calm holiday spot if you are looking to escape from the busy hustle and bustle of life.

As the resort is still under ongoing renovations, do expect certain facilities to be unavailable (the children's swimming pool was closed during my stay). There are contractor workers around the resort doing the landscaping works etc. I wished there were more food choices on the all day dining menu. I found there wasn't much to do. But a few suggestions worth taking into consideration to make this place even better: 1. Children's playground, indoor playground, or children's clubhouse to keep young ones occupied 2. Complmentary capsule coffee machine in each room 3. More intagrammable photo areas 4. More areas to lounge and relax around the report (hammocks, bean bags, lounge chairs) Booking.com mentioned there was gym, spa and massage centre. But was not aware of it. Would be good if each room had a brochure/pamphlet of activities or facilities available at the resort. The resort's potential is quite promising. I hope when I come back in the future, it would be much improved.

Was supposed to entitle for one person breakfast but didn’t managed to dine in as management staff said there’s no breakfast entitled to after checking with the counter at the main lobby. In the end upon checking out, there was actually breakfast & was initially told to pay for the breakfast even without having it. The staffs only got us a packed of simple breakfast for take out (which i got during lunch hour) On a side note, the main swimming pool was dirty with lots of mosquitoes

The environment was like very awesome

Nothing

Friendly staff

Swimming pool is dirty

Only the scenery

Staff not well trained. Food below average. Not up to 5 stars standard. Need more improvement.